Where is LilyAnne’s Wellbeing located?

We are at Titan House, 141–147a York Road, Hartlepool, TS26 9HL. You can find us easily on York Road in the town centre.

What are your opening hours?

Monday to Friday, 9am–4pm (closed weekends and bank holidays).

How can I contact you?

Call 01429 728040 during hub hours or email office@lilyannes.co.uk. We’ll get back to you as soon as we can.

Do I need an appointment to get support?

No, you can walk in to our York Road hub during opening hours without an appointment or referral.

How do I make a referral?

Use our Online Referral form at https://www.lilyannes.co.uk/online-referral or call 01429 728040 for guidance.

What if I need urgent help outside opening hours?

In an emergency call 999. For urgent emotional support, call Samaritans free on 116 123 (24/7) or text SHOUT to 85258.

Contact Us

At LilyAnne’s Wellbeing, you’re always welcome to reach out. Whether you want to drop into our hub, ask a question, or make a referral, our team is here to listen and support you.

📍 Visit Us

LilyAnne’s Wellbeing Hub

Titan House

141–147a

York Road

Hartlepool

TS26 9HL

🕘 Opening Hours:Monday – Friday: 9am – 4pm(Closed weekends and bank holidays)

No appointment or referral is needed for our walk-in support. 👉 Get Directions on Google Maps

📞 Call Us

Phone: 01429 728040

Our phone line is open during hub hours.

💌 Email Us

General enquiries: office@lilyannes.co.uk
Referrals: make a secure referral online

📝 Online Referral

You can refer yourself or someone else quickly and confidentially using our Online Referral Form. We aim to respond within 24 hours (Mon–Fri).

🚐 Outreach & Crisis Support

For urgent mental health support outside our opening times, please use:

999 in an emergency
Samaritans – Call 116 123 (free, 24/7)
Shout – Text SHOUT to 85258 (free, 24/7)

🌍 Accessibility

Step-free access available
Neurodivergent-friendly space
Quiet areas for those who need a calmer environment

If you have specific accessibility needs, please let us know in advance and we’ll do everything we can to support your visit.

Make Referral

Support Hub

Walk in Support

Contact Us

999 in an emergency

Samaritans – Call 116 123 (free, 24/7)

Shout – Text SHOUT to 85258 (free, 24/7)

🌍 Accessibility

Step-free access available

Neurodivergent-friendly space

Quiet areas for those who need a calmer environment

If you have specific accessibility needs, please let us know in advance and we’ll do everything we can to support your visit.